Support
Questions about your account, billing, or a booking? Send us a message and we'll get back to you.
We usually reply within one business day.
Frequently asked questions
- I forgot my password — how do I log back in?
- Use the “Forgot password?” link on the login page. We'll email you a six-digit code to set a new one — it works on any device.
- How do I change my login email or password?
- In your dashboard under Profile → Login & password. An email change only takes effect after you open the confirmation link we send to the new address.
- Do my customers need an account to book?
- No. They pick a service, staff member and time, and confirm with their name and email — no login, ever.
- A customer wants to change or cancel their booking — how?
- Their confirmation email contains a manage link, and the confirmation number works at the bottom of your booking page. You can also cancel any booking from your calendar.
- What happens when I pass 100 bookings?
- Nothing is charged at booking 100. Later eligible completed bookings count toward your month-end statement. Around that point you choose automatic card payment or manual payment.
- How do I stop being charged?
- There is no fixed subscription to cancel. You can switch from automatic card payment to manual payment, and you keep access to your calendar and records. Closed statements remain payable under the accepted Terms.