Support

Frequently asked questions

I forgot my password — how do I log back in?

Use the “Forgot password?” link on the login page. We'll email you a link to set a new one — it works on any device.

How do I change my login email or password?

In your dashboard under Setup → Account. An email change only takes effect after you open the confirmation link we send to the new address.

Do my customers need an account to book?

No. They pick a service, staff member and time, and confirm with their name and email — no login, ever.

A customer wants to change or cancel their booking — how?

Their confirmation email contains a manage link, and the confirmation number works at the bottom of your booking page. You can also cancel any booking from your calendar.

What happens when I pass 100 bookings?

The first time, you get a week of normal use to add a card. After that your online booking page pauses until you do — but your calendar, your data and everything already booked stay exactly as they are.

How do I stop being charged?

There is no subscription to cancel. Remove your card from the billing screen and you will not be charged automatically — your calendar and data stay exactly as they are. If a charge has already gone through, you can cancel it for a full refund within 24 hours from the same screen.